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IT
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SERVICES

Passenger Services

Administrative Functions and Front-line Services

Passenger Services

Passenger Services

Departure

  • Check-in / Boarding / Flight editing
  • Denied Boarding process
  • Gate check-in, management of up/downgrades and waiting list
  • TWOVs and DEPU/A assistance
  • Assistance to passengers in case of flight delayed, cancelled or interrupted
  • Notification and process of claims made by Carrier's passengers

Arrival

  • Arrival escort to passengers
  • Lost & Found, delayed bags handling and information to pax
  • Transfer desk and connection services
Representation, Administration and Supervision

Representation, Administration and Supervision

  • Arrival escort to passengers
  • Lost & Found, delayed bags handling and information to pax
  • Transfer desk and connection services
  • UMNR assistance

Ramp Services

Ramp, Load and Flight Control

Ramp Services

Ramp Services

  • Marshalling at arrival or departure
  • GSE positioning (Wheel-chocks, safety cones, GPU, ACU, ASU connection)
  • Ramp to flight deck headset communications
  • Safety measures: inspection at arrival and prior departure (walkaround)
  • Moving of aircraft: wingwalkers
  • Loading and unloading
    • Passengers steps, flight deck steps and loading bridge positioning
    • Offloading/loading, loads locking and lashing
    • Bags, cargo and mail transportation
  • Toilet and water services
  • Storage of cabin material
  • De-icing/Anti-icing services and snow/ice removal
    • Arrangement for de-icing/anti-icing sequence
    • Post de-icing check and communication to cockpit / Tactile check

Load control, communications & flight operations

  • Load control
    • Arrangement for de-icing/anti-icing sequence
    • Post de-icing check and communication to cockpit / Tactile check
  • Communications: message retrieval and process via EDI transactions
  • Flight operations
    • Coordination with Carrier's representatives in case of contingencies or anomalies affecting the operations
    • Arrangement of meteorological documentation and aeronautical information for each flight
    • Management of Operational Flight Plans according to Carrier's request
    • Monitoring of Air Traffic Services and Carrier's slot time and VHF monitoring
    • Briefing package to crew
    • Fuel distribution form
  • Support services
    • ULD management and control
    • Liaisons with fuel and catering suppliers

Baggage Handling

Baggage Handling

Baggage Handling

  • Baggage sorting
  • Bulk bags / ULDs / oversize bags / transfer bags management
  • Crew baggage handling

Security services

  • Screening of checked and transfer baggage
  • Screening of mishandled baggage

Cargo and Mail Services

Cargo and Mail Services

Cargo and Mail handling

  • Cargo and mail delivery to and from warehouses
  • Management of special shipments, diplomatic cargo, mail, co-mail and diplomatic mail
  • Cargo documentation

Services provided by Third Parties
on behalf of Airport Handling

  • Exterior cleaning
  • Interior Cleaning
  • Cabin dressing
  • Crew administration
  • Crew and passengers transportation
  • Pushback
  • Safety
  • Safeguarding to special loads (i.e.: valuables, RRY...)

Equipment

  • 19 CARGO LOADERS 7 TONS
  • 6 CARGO LOADERS 14 TONS
  • 9 CARGO LOADERS>= 20 TONS
  • 1 K-LOADER
  • 19 CLT8 LOADERS/TRANSPORTERS
  • 7 FORKLIFTS
  • 16 SHORT TOWED BELT LOADER
  • 38 MEDIUM TOWED BELT LOADER
  • 38 LONG BELT LOADER
  • 32 PASSENGERS' STEPS AUTOMOTIVE
  • 86 PASSENGERS' STEPS TOWED
  • 12 PASSENGERS' STEPS TOWED BAE146
  • 40 TRANSPORTERS 7 TONS
  • 2 TRANSPORTERS 20 TONS
  • 70 TRACTORS - DIESEL
  • 88 TRACTORS - ELECTRIC
  • 14 TRACTORS - HYBRID
  • 11 AIR STARTER UNIT
  • 14 AIR CONDITIONING UNIT
  • 13 AIRCRAFT LAVATORY SERVICE VEHICLE
  • 10 AIRCRAFT POTABLE WATER SERVICING VEHICLE
  • 3 WATER VACUUM TANK
  • 28 GROUND POWER UNIT
  • 840 BAGGAGE CARTS (BULKY BAGS)
  • 559 10FT CARTS
  • 413 DOLLIES AKH/LD3
  • 82 DOLLIES LD8
  • 37 20FT CARTS

Handled Aircrafts

Below the cluster of aircrafts families regularly assisted. Our staff is trained in order to handle operations of all aircrafts' type both in passengers and cargo configurations.


Handled Aircrafts
  • DORNIER
  • SAAB 2000
  • ATR
  • CRJ
  • EMBRAER
  • F100
  • BOEING B737/B738
  • MD-80
  • AIRBUS A319/A320/A321
  • BOEING B757
  • AIRBUS A310
  • BOEING B767
  • BOEING B777
  • MD-11
  • BOEING B787
  • AIRBUS A300
  • AIRBUS A300-600
  • AIRBUS A330
  • AIRBUS A340
  • BOEING B747
  • AIRBUS A380
  • ANTONON AN225

Known Departures Control and Load Systems

Known Departures Control and Load Systems


  • ALTEA (Ground Handler DCS)
  • ALTEA (Company DCS)
  • ARCO
  • eRES
  • SABRE
  • SITA
  • TROYA
  • I-PORT RES 2
  • AXS CONTROL
  • WAB2GO
  • TRAVELSKY
  • DELTAMATIC
  • AFFINITY
  • WINLOAD (load control)
  • UNISYS (load control)

Staff Training

All our staff is well prepared based on the following training courses and recurrent training.

Staff Training

  • Dangerous Goods Regulations for all operators according to ICAO - JAA - IATA - ENAC Regulations. Recurrent training every 24 months.
  • Airport Driving Licence for all air side operators whether needed according to Local Airport Regulations. Recurrent training every 5 years for green licence and every 3 years for red one.
  • AHM 591 for load planners and ramp agents according to IATA Regulations. Recurrent in accordance with Agreements with Carriers (every 36 months).
  • AHM 613 for air side operators according to IATA Regulations. Recurrent in accordance with Agreements with Carriers (every 36 months).
  • AHM 611 for air side personnel according to IATA Regulations. Recurrent in accordance with Carriers.
  • Radioprotection for air side personnel according to Italian Law 230/95.
  • Recurrent on competence for front-line and air side personnel according to ISAGO requirements. Recurrent training every 36 months.
  • C.E.I. for electricians and electro-mechanics according to C.E.I. Regulations.
  • Fire alarm for emergency teams according to Ministerial decree 10/03/08.
  • A.U.A. for Check-in Agents, Ramp Agents, Weight & Balance Agents and Lost & Found Agents according to IATA Regulations. Recurrent in accordance with Agreements with Carriers (every 36 months).
  • UNI EN ISO 14001 for process managers and air side operators according to Environmental Certification.
  • National Plan of Security for operators with access to sensitive areas according to CE and ENAC Regulations.
  • Italian Law D.Lgs.81/08 for each operator.