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"Progress is impossible without change, and those who cannot change their minds cannot change anything" - George Bernard Shaw

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September 1st, 2014 has seen a new beginning in airport ground services at both Milano Malpensa and Milano Linate. Airport Handling, the newly constituted player in the Milanese marketplace represents enhanced services for customers. For this ever evolving industry there is now a complete solution that maximizes cost effectiveness while also addressing to the specific expectations of Airlines and their passengers.


Organization Chart


John Stewart Chairman
John Stewart

His extensive professional experience in public accounting, M&A, project finance, negotiations (acquisitions, disposals and mergers of many famous Companies) together with his roles in setting and implementing strategy, building business and managing all aspects of a professional services firm with 1200 people and 20 offices led him to acquire systemic skills and attitudes in management.

He served as Chairman or Managing Director of over 20 companies in the service sector and as a member of various Ernst & Young committees. Since October 2014 he is President of Airport Handling.

Alberto Morosi General Manager
Alberto Morosi

With over 23 years of background in ground handling activities, he's currently General Manager at Airport Handling for which start-up he hardly worked. Joining the airport operator in 1992, he spent his first few years in cargo warehouse and ground handling ramp operations functions.

His following ten years have been spent in leading positions in several operations departments in the ground handling. Such roles gave him a wealth of  experience.  Over the last six years, he served as Operations Manager showing very good attitudes. 

Lidia Lago Suardi Chief Financial Officer
Lidia Lago Suardi

With a degree in Economic and Social Sciences at Bocconi University in Milan, Lidia Lago Suardi experienced in Ground Handling business within several departments. Her very good attitudes and skills shown at Finance allowed her to take on various roles of responsibility as Financial Planning and Control Manager first, followed by International Affairs and Relationship Manager.

In the recent years, she was named Customer Service Manager within the Commercial Aviation area and, then, Head of Planning & Control. Currently, Airport Handling's board appointed her as Chief Financial Officer.

Maria Rosaria Pisano Chief Commercial Officer
Maria Rosaria Pisano

She graduated in Foreign Languages and Tourism Management at Università Cattolica in Milan and has been working in the aviation ground handling business since 1998 where her experience started from operations department. For eleven years, from 2002, she worked at a handler commercial department as contracts and sales key account and then became business development manager.

She is currently Chief Commercial Officer at Airport Handling where she was deeply involved in the start-up process. Her accountability covers both Linate and Malpensa Airports.

Gian Carlo Grassini Chief Human Resources Officer
Gian Carlo Grassini

He joined Airport Handling in March 2017 after a significant HR experience in multicultural environments where he performed Senior HR Management roles within Utilities and Aerospace multinational companies, before being appointed Country HR Director for an IT world leader firm.

Before joining the HR professional family, he gained a strong ground handling operations experience at Milan Malpensa Airport thanks to his activity at the cargo warehouse, as Ramp Agent and Airside Supervisor. Graduated in Political Sciences, he achieved the European Master in Labor Sciences at Milan University.

Paolo Toselli Head Of Operations
Paolo Toselli

Hired by the Airport Operator in 1982, he began as Ramp Agent and Load Controller, role in which he played for 10 years becoming then Supervisor and, later on, Airport Duty Manager. Thanks to the experience gained in operations, since 2009 he was named Operations Manager for Ramp Agents and Load Control activities.

In Airport Handling, in 2014 he was appointed as Air Side Manager comprehending, besides the aforementioned Ramp Agents and Load Control areas, Loading/Unloading and Baggage Handling System. Currently, he is Head Of Operations at Airport Handling.

Giovanni Ottaiano Head Of Cargo Operations
Gian Carlo Grassini

With more than twenty years experience in air-cargo warehousing operations in force to a leader Company in Italy where he covered the role of Operations Manager, he joined Airport Handling in December 2018 where currently he is appointed as Head Of Cargo Operations.

He graduated in Marketing and Enterprise Organization with a qualification in Labour relationships and achieved a second level master on Health, Safety and Environment Management at the University of Modena and Reggio Emilia.



17 / 04 / 2020
Service provider of airport ground handling


Valid till mar 2021
Airport Handling compliant to ISAGO requirements


26 / 05 / 2015
Airport Handling compliant to ISAGO requirements


Valid till mar 2022
Airport Handling compliant to ISAGO requirements


27 / 07 / 2018
Planning coordination and provision of ground handling, passenger, baggage, cargo and aircraft services at Milano Malpensa and Milano Linate Airport.


26 / 06 / 2018
Planning coordination and provision of ground handling, passenger, baggage, cargo and aircraft services at Milano Malpensa and Milano Linate.


17 / 07 / 2018
Design and planning of supply activities of airplanes ground handling



Antonov 225 Mriya at MXP 19/05/2016

The morning, the last one of the famous Aircraft Antonov 225 Mriya still operative all over the world, left Malpensa after its yesterday's arrival for a special shipment. The Antonov Design Bureau flight, handled by Airport Handling, took off regularly at 10.00 local time.

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Airport Handling joins the Delta Day of Hope 2016 13/05/2016

Within the Delta Airlines’ supporting events to the American Cancer Society, on May 11th, Airport Handling actively participated in the Delta Day of Hope. Our staff, together with Delta’s one, performed a flashmob organized in the check-in area at Malpensa Terminal 1 simultaneous to US. The event, involving all the Delta network stations, is part of the fundraising against cancer that lasts all May with the challenging goal to reach the sum of 1,7M$.

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dnata named Ground Handler of the Year 2016 by Air Cargo News 26/04/2016

For the third year in a row, dnata was named Ground Handler of the Year by Air Cargo News. This award celebrates and recognises dnata’s contribution to the international cargo industry. The European focus of dnata goes on until 2014 and, in the last two years, it has more than doubled its presence in Europe passing from 4 to 10 stations and now handling, globally, 2.3 million tons of cargo. Moreover, through One Safety initiatives, dnata focuses on a behavioural-based approach to safety. As a result dnata is one of the world’s safest air services providers.

easyJet celebrates 10 years of Malpensa base 22/04/2016

Last week easyJet celebrated the first 10 years of Malpensa base. In the picture, from left to right side: Mr. Alberto Morosi - General Manager at Airport Handling, Mrs. Maria Rosaria Pisano - Commercial and Business Development Manager at Airport Handling, Mr. Marco Delvecchio - Malpensa Terminal 2 Front-line Manager, Mr. Giuseppe Bonetti - Regional General Manager Operations Italy and Greece at easyJet, Mr. Andrea Cutuli - Milan Ground Operations Manager at easyJet. These below the words of the CEO, Mrs. Carolyn McCall.

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"Another place we've made a real difference is Milan, where we celebrated another milestone this week: 10 years of our Malpensa base.  We've carried 50 million passengers in the last decade to and from Milan and linked the city to Europe by providing 60 routes to 20 countries and we employ more than 800 people. We recognised Milan's potential; we've invested significant amounts of resources into making it our second-largest base in Europe.

So again, we've contributed to the city and its growth. We celebrated all of this in a series of events throughout the week with press, corporate accounts, travel management companies and of course our crew during Milan Week, where we opened the #Milaneasy lounge in the heart of the events area - which I hear was absolutely amazing. You also might spot some members of our crew in our new marketing campaign.

On top of this, while in Italy, it's great news that we've announced we're extending the flight club program to Italian high value, high frequent flyers. So passengers will start receiving emails on that in the summer and inviting them to join the benefits of this program. So a big thank you to the Italian team whose one-team working has helped us show and celebrate our continued commitment in Milan."


Qatar Airways: gold award to Malpensa for the FY Apr15-Mar16 14/04/2016

Malpensa ended up Financial Year Apr15-Mar16 with a Gold award, which means to keep station KPI goals at 98% rate within Qatar Airways network. Qatar Local Station Manager express Carrier's appreciation for the excellent results achieved by Airport Handling's personnel and the good work done.