- WHO WE ARE
- BAGGAGE SERVICE
"Progress is impossible without change, and those who cannot change their minds cannot change anything" - George Bernard Shaw
September 1st, 2014 has seen a new beginning in airport ground services at both Milano Malpensa and Milano Linate. Airport Handling, the newly constituted player in the Milanese marketplace represents enhanced services for customers. For this ever evolving industry there is now a complete solution that maximizes cost effectiveness while also addressing to the specific expectations of Airlines and their passengers.
His extensive professional experience in public accounting, M&A, project finance, negotiations (acquisitions, disposals and mergers of many famous Companies) together with his roles in setting and implementing strategy, building business and managing all aspects of a professional services firm with 1200 people and 20 offices led him to acquire systemic skills and attitudes in management.
He served as Chairman or Managing Director of over 20 companies in the service sector and as a member of various Ernst & Young committees. Since October 2014 he is President of Airport Handling.
With over 23 years of background in ground handling activities, he's currently General Manager at Airport Handling for which start-up he hardly worked. Joining the airport operator in 1992, he spent his first few years in cargo warehouse and ground handling ramp operations functions.
His following ten years have been spent in leading positions in several operations departments in the ground handling. Such roles gave him a wealth of experience. Over the last six years, he served as Operations Manager showing very good attitudes.
With a degree in Economic and Social Sciences at Bocconi University in Milan, Lidia Lago Suardi experienced in Ground Handling business within several departments. Her very good attitudes and skills shown at Finance allowed her to take on various roles of responsibility as Financial Planning and Control Manager first, followed by International Affairs and Relationship Manager.
In the recent years, she was named Customer Service Manager within the Commercial Aviation area and, then, Head of Planning & Control. Currently, Airport Handling's board appointed her as Chief Financial Officer.
She graduated in Foreign Languages and Tourism Management at Università Cattolica in Milan and has been working in the aviation ground handling business since 1998 where her experience started from operations department. For eleven years, from 2002, she worked at a handler commercial department as contracts and sales key account and then became business development manager.
She is currently Chief Commercial Officer at Airport Handling where she was deeply involved in the start-up process. Her accountability covers both Linate and Malpensa Airports.
Hired by the Airport Operator in 1982, he began as Ramp Agent and Load Controller, role in which he played for 10 years becoming then Supervisor and, later on, Airport Duty Manager. Thanks to the experience gained in operations, since 2009 he was named Operations Manager for Ramp Agents and Load Control activities.
In Airport Handling, in 2014 he was appointed as Air Side Manager comprehending, besides the aforementioned Ramp Agents and Load Control areas, Loading/Unloading and Baggage Handling System. Currently, he is Head Of Operations at Airport Handling.
He joined Airport Handling in March 2017 after a significant HR experience in multicultural environments where he performed Senior HR Management roles within Utilities and Aerospace multinational companies, before being appointed Country HR Director for an IT world leader firm.
Before joining the HR professional family, he gained a strong ground handling operations experience at Milan Malpensa Airport thanks to his activity at the cargo warehouse, as Ramp Agent and Airside Supervisor. Graduated in Political Sciences, he achieved the European Master in Labor Sciences at Milan University.
In August, for the second consecutive month, Airport Handling gained the first place in the ranking of 21 airports flown by Qatar Airways within America and South West Europe, while it places second in the whole Qatar Airways network of 132 airports for the excellence of its performance in assisting Carrier's flights. Again, the local station manager, together with the staff, congratulates for our attention to the Carrier and invites us to go on this way even in the future.
easyJet gave Airport Handling the "Certificate of Recognition" as "most improved station" in August for the excellent results gained at Linate airport (within the top 50 stations in the network) for the improvement measured through Customer Satisfation, Turn performance and Friendliness levels.View picture
Airport Handling gained the first place in July within the Region (Americas and Southern Europe) and the network for reaching Qatar performances. The same result has been registered on the cumulative from April to July within the Region while it places as third in the network. Local Qatar Station Manager, together with his staff, congratulated with our organization for this very good result and invites us to continue with such a dedication to the Carrier.
New GSE joining our ramp fleet in the last few days has been immediately put in place in operations. In the picture, a brand new cargo loader during the loading of an Alitalia A330-200.View picture
Yesterday, July 16th, easyJet awarded a check-in agent at Malpensa airport, with the exclusive Gold Star lanyard badge as far as she particularly distinguished in the assistance to a passenger who, few minutes before departure realized to have left his wallet into the car hired at Terminal 1, helping him to get it back. in the assistance, she was helped by her off duty husband. Only 100 samples do exist of this particular lanyard badge. Therefore, Airport Handling is very proud that one of its check-in agents received it. Together with the lanyard, at the presence of the local Station Manager, she was given the letter signed by easyJet Head of Ground Operations Karen Kox with the compliments and thanks by the Carrier.View picture