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- BAGGAGE SERVICE
"Progress is impossible without change, and those who cannot change their minds cannot change anything" - George Bernard Shaw
September 1st, 2014 has seen a new beginning in airport ground services at both Milano Malpensa and Milano Linate. Airport Handling, the newly constituted player in the Milanese marketplace represents enhanced services for customers. For this ever evolving industry there is now a complete solution that maximizes cost effectiveness while also addressing to the specific expectations of Airlines and their passengers.
His extensive professional experience in public accounting, M&A, project finance, negotiations (acquisitions, disposals and mergers of many famous Companies) together with his roles in setting and implementing strategy, building business and managing all aspects of a professional services firm with 1200 people and 20 offices led him to acquire systemic skills and attitudes in management.
He served as Chairman or Managing Director of over 20 companies in the service sector and as a member of various Ernst & Young committees. Since October 2014 he is President of Airport Handling.
With over 23 years of background in ground handling activities, he's currently General Manager at Airport Handling for which start-up he hardly worked. Joining the airport operator in 1992, he spent his first few years in cargo warehouse and ground handling ramp operations functions.
His following ten years have been spent in leading positions in several operations departments in the ground handling. Such roles gave him a wealth of experience. Over the last six years, he served as Operations Manager showing very good attitudes.
With a degree in Economic and Social Sciences at Bocconi University in Milan, Lidia Lago Suardi experienced in Ground Handling business within several departments. Her very good attitudes and skills shown at Finance allowed her to take on various roles of responsibility as Financial Planning and Control Manager first, followed by International Affairs and Relationship Manager.
In the recent years, she was named Customer Service Manager within the Commercial Aviation area and, then, Head of Planning & Control. Currently, Airport Handling's board appointed her as Chief Financial Officer.
She graduated in Foreign Languages and Tourism Management at Università Cattolica in Milan and has been working in the aviation ground handling business since 1998 where her experience started from operations department. For eleven years, from 2002, she worked at a handler commercial department as contracts and sales key account and then became business development manager.
She is currently Chief Commercial Officer at Airport Handling where she was deeply involved in the start-up process. Her accountability covers both Linate and Malpensa Airports.
Hired by the Airport Operator in 1982, he began as Ramp Agent and Load Controller, role in which he played for 10 years becoming then Supervisor and, later on, Airport Duty Manager. Thanks to the experience gained in operations, since 2009 he was named Operations Manager for Ramp Agents and Load Control activities.
In Airport Handling, in 2014 he was appointed as Air Side Manager comprehending, besides the aforementioned Ramp Agents and Load Control areas, Loading/Unloading and Baggage Handling System. Currently, he is Head Of Operations at Airport Handling.
He joined Airport Handling in March 2017 after a significant HR experience in multicultural environments where he performed Senior HR Management roles within Utilities and Aerospace multinational companies, before being appointed Country HR Director for an IT world leader firm.
Before joining the HR professional family, he gained a strong ground handling operations experience at Milan Malpensa Airport thanks to his activity at the cargo warehouse, as Ramp Agent and Airside Supervisor. Graduated in Political Sciences, he achieved the European Master in Labor Sciences at Milan University.
Airport Handling achieved the second place (and the first one in Europe) within the network of Qatar Airways in April. All the staff worked very well in cooperation with Qatar Station Staff to get all the KPIs agreed between the parties. The Station Manager was very pleased to extend his compliments to the handler sure that such a good result will be maintained in the future. Another good result for Airport Handling!
In the last few days, Airport Handling hosted IATA auditors about ISAGO certification at Malpensa Airport. Along the three-days inspection, the auditors visited all operative areas: front-line, ramp, BHS and flight/load control. Ground handling processes have been observed together with the compliance of the documentation (training records, procedures and manuals) to what stated by both aviation international regulations and carriers. Inspectors have been very satisfied in what audited and, therefore, Airport Handling will go through certification expected in the next months. Later, the same certification process will be extended to Linate as well. Another great goal by Airport Handling!
In the event of the assistance to the world's biggest aircraft arrived at Malpensa in these days, Airport Handling was pleased to leave its own mark in the Antonov 225 Mriya's hold!View picture
Airport Handling's Board of Directors approved the investment of 14 million Euros for the renewal of ramp and ground equipment. Such an economic effort is one of the most important ever registered at European level by a ground handler in the last years. This investment will involve each type of equipment daily used in ramp handling: cargo loaders, transporters, passengers and service steps, air conditioning units, air starters, ground power units, diesel and electric tractors, conveyor belts, toilet and water service tanks, forklifts and rolling stocks (carts and dollies). New ramp equipment will allow to further upgrade the quality of the service given by Airport Handling with respect to high quality standards required by our customers.
Thai International Airlines, which in 2014 signed a few months contract with Airport Handling in order to test the new handling company, decided to give complete trust to Airport Handling deciding to renew the ground handling contract for further 3 years.