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- BAGGAGE SERVICE
"Progress is impossible without change, and those who cannot change their minds cannot change anything" - George Bernard Shaw
September 1st, 2014 has seen a new beginning in airport ground services at both Milano Malpensa and Milano Linate. Airport Handling, the newly constituted player in the Milanese marketplace represents enhanced services for customers. For this ever evolving industry there is now a complete solution that maximizes cost effectiveness while also addressing to the specific expectations of Airlines and their passengers.
His extensive professional experience in public accounting, M&A, project finance, negotiations (acquisitions, disposals and mergers of many famous Companies) together with his roles in setting and implementing strategy, building business and managing all aspects of a professional services firm with 1200 people and 20 offices led him to acquire systemic skills and attitudes in management.
He served as Chairman or Managing Director of over 20 companies in the service sector and as a member of various Ernst & Young committees. Since October 2014 he is President of Airport Handling.
With over 23 years of background in ground handling activities, he's currently General Manager at Airport Handling for which start-up he hardly worked. Joining the airport operator in 1992, he spent his first few years in cargo warehouse and ground handling ramp operations functions.
His following ten years have been spent in leading positions in several operations departments in the ground handling. Such roles gave him a wealth of experience. Over the last six years, he served as Operations Manager showing very good attitudes.
With a degree in Economic and Social Sciences at Bocconi University in Milan, Lidia Lago Suardi experienced in Ground Handling business within several departments. Her very good attitudes and skills shown at Finance allowed her to take on various roles of responsibility as Financial Planning and Control Manager first, followed by International Affairs and Relationship Manager.
In the recent years, she was named Customer Service Manager within the Commercial Aviation area and, then, Head of Planning & Control. Currently, Airport Handling's board appointed her as Chief Financial Officer.
She graduated in Foreign Languages and Tourism Management at Università Cattolica in Milan and has been working in the aviation ground handling business since 1998 where her experience started from operations department. For eleven years, from 2002, she worked at a handler commercial department as contracts and sales key account and then became business development manager.
She is currently Chief Commercial Officer at Airport Handling where she was deeply involved in the start-up process. Her accountability covers both Linate and Malpensa Airports.
Hired by the Airport Operator in 1982, he began as Ramp Agent and Load Controller, role in which he played for 10 years becoming then Supervisor and, later on, Airport Duty Manager. Thanks to the experience gained in operations, since 2009 he was named Operations Manager for Ramp Agents and Load Control activities.
In Airport Handling, in 2014 he was appointed as Air Side Manager comprehending, besides the aforementioned Ramp Agents and Load Control areas, Loading/Unloading and Baggage Handling System. Currently, he is Head Of Operations at Airport Handling.
He joined Airport Handling in March 2017 after a significant HR experience in multicultural environments where he performed Senior HR Management roles within Utilities and Aerospace multinational companies, before being appointed Country HR Director for an IT world leader firm.
Before joining the HR professional family, he gained a strong ground handling operations experience at Milan Malpensa Airport thanks to his activity at the cargo warehouse, as Ramp Agent and Airside Supervisor. Graduated in Political Sciences, he achieved the European Master in Labor Sciences at Milan University.
In the event of the assistance to the world's biggest aircraft arrived at Malpensa in these days, Airport Handling was pleased to leave its own mark in the Antonov 225 Mriya's hold!View picture
Airport Handling's Board of Directors approved the investment of 14 million Euros for the renewal of ramp and ground equipment. Such an economic effort is one of the most important ever registered at European level by a ground handler in the last years. This investment will involve each type of equipment daily used in ramp handling: cargo loaders, transporters, passengers and service steps, air conditioning units, air starters, ground power units, diesel and electric tractors, conveyor belts, toilet and water service tanks, forklifts and rolling stocks (carts and dollies). New ramp equipment will allow to further upgrade the quality of the service given by Airport Handling with respect to high quality standards required by our customers.
Thai International Airlines, which in 2014 signed a few months contract with Airport Handling in order to test the new handling company, decided to give complete trust to Airport Handling deciding to renew the ground handling contract for further 3 years.
Milano Malpensa resulted the best Station of the Month in Europe in December 2014. Swiss local Station Manager thanked Airport Handling congratulating for the great job done.
Malpensa station was appointed as one of the Most Performing Stations with more than 10 aircrafts based in a year in which strikes, bad weather, disruptions and change of the handler (easyJet chose Airport Handling as provider) arised many challenges to face off. The Station won the second place at easyJet Spirit Awards event held in January. Beside this, even the first place for the Cabin Crew of the Year and the one of Pilot of the Year have been given to a hostess and a captain based at Malpensa Airport.