- WHO WE ARE
- BAGGAGE SERVICE
"Progress is impossible without change, and those who cannot change their minds cannot change anything" - George Bernard Shaw
September 1st, 2014 has seen a new beginning in airport ground services at both Milano Malpensa and Milano Linate. Airport Handling, the newly constituted player in the Milanese marketplace represents enhanced services for customers. For this ever evolving industry there is now a complete solution that maximizes cost effectiveness while also addressing to the specific expectations of Airlines and their passengers.
His extensive professional experience in public accounting, M&A, project finance, negotiations (acquisitions, disposals and mergers of many famous Companies) together with his roles in setting and implementing strategy, building business and managing all aspects of a professional services firm with 1200 people and 20 offices led him to acquire systemic skills and attitudes in management.
He served as Chairman or Managing Director of over 20 companies in the service sector and as a member of various Ernst & Young committees. Since October 2014 he is President of Airport Handling.
With over 23 years of background in ground handling activities, he's currently General Manager at Airport Handling for which start-up he hardly worked. Joining the airport operator in 1992, he spent his first few years in cargo warehouse and ground handling ramp operations functions.
His following ten years have been spent in leading positions in several operations departments in the ground handling. Such roles gave him a wealth of experience. Over the last six years, he served as Operations Manager showing very good attitudes.
With a degree in Economic and Social Sciences at Bocconi University in Milan, Lidia Lago Suardi experienced in Ground Handling business within several departments. Her very good attitudes and skills shown at Finance allowed her to take on various roles of responsibility as Financial Planning and Control Manager first, followed by International Affairs and Relationship Manager.
In the recent years, she was named Customer Service Manager within the Commercial Aviation area and, then, Head of Planning & Control. Currently, Airport Handling's board appointed her as Chief Financial Officer.
She graduated in Foreign Languages and Tourism Management at Università Cattolica in Milan and has been working in the aviation ground handling business since 1998 where her experience started from operations department. For eleven years, from 2002, she worked at a handler commercial department as contracts and sales key account and then became business development manager.
She is currently Chief Commercial Officer at Airport Handling where she was deeply involved in the start-up process. Her accountability covers both Linate and Malpensa Airports.
Hired by the Airport Operator in 1982, he began as Ramp Agent and Load Controller, role in which he played for 10 years becoming then Supervisor and, later on, Airport Duty Manager. Thanks to the experience gained in operations, since 2009 he was named Operations Manager for Ramp Agents and Load Control activities.
In Airport Handling, in 2014 he was appointed as Air Side Manager comprehending, besides the aforementioned Ramp Agents and Load Control areas, Loading/Unloading and Baggage Handling System. Currently, he is Head Of Operations at Airport Handling.
He joined Airport Handling in March 2017 after a significant HR experience in multicultural environments where he performed Senior HR Management roles within Utilities and Aerospace multinational companies, before being appointed Country HR Director for an IT world leader firm.
Before joining the HR professional family, he gained a strong ground handling operations experience at Milan Malpensa Airport thanks to his activity at the cargo warehouse, as Ramp Agent and Airside Supervisor. Graduated in Political Sciences, he achieved the European Master in Labor Sciences at Milan University.
Airport Handling, in these days, received by Korean Air the nomination as highest quality service provider in Europe in relation to the first quarter 2018. The Carrier congratulated for the high quality of the services supplied by all staff together with the continuous effort in consolidating the partnership- Korean Air also renewed its appreciations for all the care Airport Handling puts towards its Customers over the years.
easyJet, the low cost Carrier choosing Malpensa as its continental base since October 2005, renewed its trust to Airport Handling S.p.A. ground handling provider at Malpensa and Linate Airports through an important multiyear contract. Airport Handling strengthened its relationship to EasyJet thanks to the quality of the service offered with a dedicated team for front-line operations, load and flight control, to the attention in every phase of the process and to the renewed GSE fleet. The excellent collaboration with the Carrier allowed Airport Handling to be nominated among the finalists of the “Spirit Awards” contest the Carrier organizes every year, from the beginning of their cooperation in 2014. This year Airport Handling has been awarded as “Highly Commended” as finalist for the “Ground Ops Large Airport of the Year 2017”, award already won by Airport Handling for the year 2016.
Airport Handling achieves the status of Highly Commended as finalist at the easyJet Spirit Awards as "Ground Ops Large Airport of the Year 2017". The importance is to be present. And AH is present... for the fifth year in a row!View picture
UK Immigration Office (Home Office) extended the "Approved Gate Check Status" to Airport Handling as far as adherent to all the documents checks standards required for all passengers Flying to UK destinations. During the whole process observed, from check-in to boarding, the prompt application of the procedures allows to find anomalies so not to incur in further fines.View picture
Yesterday, at Malpensa, it was presented the first Boeing 787 supplied to an Italian Carrier. Airport Handling is proud of assisting such a technologic jewel with Italian style.View picture