- WHO WE ARE
- BAGGAGE SERVICE
"Progress is impossible without change, and those who cannot change their minds cannot change anything" - George Bernard Shaw
September 1st, 2014 has seen a new beginning in airport ground services at both Milano Malpensa and Milano Linate. Airport Handling, the newly constituted player in the Milanese marketplace represents enhanced services for customers. For this ever evolving industry there is now a complete solution that maximizes cost effectiveness while also addressing to the specific expectations of Airlines and their passengers.
His extensive professional experience in public accounting, M&A, project finance, negotiations (acquisitions, disposals and mergers of many famous Companies) together with his roles in setting and implementing strategy, building business and managing all aspects of a professional services firm with 1200 people and 20 offices led him to acquire systemic skills and attitudes in management.
He served as Chairman or Managing Director of over 20 companies in the service sector and as a member of various Ernst & Young committees. Since October 2014 he is President of Airport Handling.
With over 23 years of background in ground handling activities, he's currently General Manager at Airport Handling for which start-up he hardly worked. Joining the airport operator in 1992, he spent his first few years in cargo warehouse and ground handling ramp operations functions.
His following ten years have been spent in leading positions in several operations departments in the ground handling. Such roles gave him a wealth of experience. Over the last six years, he served as Operations Manager showing very good attitudes.
With a degree in Economic and Social Sciences at Bocconi University in Milan, Lidia Lago Suardi experienced in Ground Handling business within several departments. Her very good attitudes and skills shown at Finance allowed her to take on various roles of responsibility as Financial Planning and Control Manager first, followed by International Affairs and Relationship Manager.
In the recent years, she was named Customer Service Manager within the Commercial Aviation area and, then, Head of Planning & Control. Currently, Airport Handling's board appointed her as Chief Financial Officer.
She graduated in Foreign Languages and Tourism Management at Università Cattolica in Milan and has been working in the aviation ground handling business since 1998 where her experience started from operations department. For eleven years, from 2002, she worked at a handler commercial department as contracts and sales key account and then became business development manager.
She is currently Chief Commercial Officer at Airport Handling where she was deeply involved in the start-up process. Her accountability covers both Linate and Malpensa Airports.
Hired by the Airport Operator in 1982, he began as Ramp Agent and Load Controller, role in which he played for 10 years becoming then Supervisor and, later on, Airport Duty Manager. Thanks to the experience gained in operations, since 2009 he was named Operations Manager for Ramp Agents and Load Control activities.
In Airport Handling, in 2014 he was appointed as Air Side Manager comprehending, besides the aforementioned Ramp Agents and Load Control areas, Loading/Unloading and Baggage Handling System. Currently, he is Head Of Operations at Airport Handling.
He joined Airport Handling in March 2017 after a significant HR experience in multicultural environments where he performed Senior HR Management roles within Utilities and Aerospace multinational companies, before being appointed Country HR Director for an IT world leader firm.
Before joining the HR professional family, he gained a strong ground handling operations experience at Milan Malpensa Airport thanks to his activity at the cargo warehouse, as Ramp Agent and Airside Supervisor. Graduated in Political Sciences, he achieved the European Master in Labor Sciences at Milan University.
Delta Airlines' Station Manager at Malpensa proudly congratulates Airport Handling which resulted in the shortlist of the 5 Top Performers in August for baggage handling, especially in consideration of the peak season which the great result refers to. Another important commendation for Airport Handling!
Malpensa achieved the "Excellence ground to sky" award in the "high frequency stations" category by Turkish Airlines in May 2017 while positioned at fourth place in June. The criteria of analysis on which, on a monthly basis, the Carrier evaluates all the stations of its network is based upon several parameters that lead to a punctual definition of the service quality. Local Carrier's station manager congratulates with Airport Handling for the excellent service received and encourages all the staff assisting its own flight to continue with these great results.
Airport Handling is pleased to announce that, starting from July 19th 2017, Emirates is part of its Customers’ portfolio. All the managers and staff are proud to take on such a challenging opportunity and to show, once again, our commitment and professionalism. Welcome, Emirates!View picture
Airport Handling achieved the “Approved Gate Check Status" according to UK Immigration Office (Home Office) to be compliant to all the standards required in document checks for those who fly to UK destinations. In all the phases of the process, from check-in to boarding, the severe application of the procedures allows to find anomalies so to not incur in fines.
Qatar Airways informs with satisfaction that, according to performance achieved in June, Malpensa results as Platinum station. All the operative areas hardly worked to face the current situation of flights to Qatar, schedule changes and the peak season. The local Station Manager invites Airport Handling to continue with this excellent quality of service in the following months.