- WHO WE ARE
- BAGGAGE SERVICE
"Progress is impossible without change, and those who cannot change their minds cannot change anything" - George Bernard Shaw
September 1st, 2014 has seen a new beginning in airport ground services at both Milano Malpensa and Milano Linate. Airport Handling, the newly constituted player in the Milanese marketplace represents enhanced services for customers. For this ever evolving industry there is now a complete solution that maximizes cost effectiveness while also addressing to the specific expectations of Airlines and their passengers.
His extensive professional experience in public accounting, M&A, project finance, negotiations (acquisitions, disposals and mergers of many famous Companies) together with his roles in setting and implementing strategy, building business and managing all aspects of a professional services firm with 1200 people and 20 offices led him to acquire systemic skills and attitudes in management.
He served as Chairman or Managing Director of over 20 companies in the service sector and as a member of various Ernst & Young committees. Since October 2014 he is President of Airport Handling.
With over 23 years of background in ground handling activities, he's currently General Manager at Airport Handling for which start-up he hardly worked. Joining the airport operator in 1992, he spent his first few years in cargo warehouse and ground handling ramp operations functions.
His following ten years have been spent in leading positions in several operations departments in the ground handling. Such roles gave him a wealth of experience. Over the last six years, he served as Operations Manager showing very good attitudes.
With a degree in Economic and Social Sciences at Bocconi University in Milan, Lidia Lago Suardi experienced in Ground Handling business within several departments. Her very good attitudes and skills shown at Finance allowed her to take on various roles of responsibility as Financial Planning and Control Manager first, followed by International Affairs and Relationship Manager.
In the recent years, she was named Customer Service Manager within the Commercial Aviation area and, then, Head of Planning & Control. Currently, Airport Handling's board appointed her as Chief Financial Officer.
She graduated in Foreign Languages and Tourism Management at Università Cattolica in Milan and has been working in the aviation ground handling business since 1998 where her experience started from operations department. For eleven years, from 2002, she worked at a handler commercial department as contracts and sales key account and then became business development manager.
She is currently Chief Commercial Officer at Airport Handling where she was deeply involved in the start-up process. Her accountability covers both Linate and Malpensa Airports.
Hired by the Airport Operator in 1982, he began as Ramp Agent and Load Controller, role in which he played for 10 years becoming then Supervisor and, later on, Airport Duty Manager. Thanks to the experience gained in operations, since 2009 he was named Operations Manager for Ramp Agents and Load Control activities.
In Airport Handling, in 2014 he was appointed as Air Side Manager comprehending, besides the aforementioned Ramp Agents and Load Control areas, Loading/Unloading and Baggage Handling System. Currently, he is Head Of Operations at Airport Handling.
He joined Airport Handling in March 2017 after a significant HR experience in multicultural environments where he performed Senior HR Management roles within Utilities and Aerospace multinational companies, before being appointed Country HR Director for an IT world leader firm.
Before joining the HR professional family, he gained a strong ground handling operations experience at Milan Malpensa Airport thanks to his activity at the cargo warehouse, as Ramp Agent and Airside Supervisor. Graduated in Political Sciences, he achieved the European Master in Labor Sciences at Milan University.
After the great results of the last months, Malpensa's trend as Top Performing Station continues even in January 2017 where it results the only Qatar Airways' station within the Region (including Americas and South West Europe) achieving the Platinum station Status. Airport Handling receives the appreciations of the local Station Manager extending them to all those who, in the different areas, work everyday to grant the maximum quality in handling the Carrier.
Within the “Coining our Vision” contest launched by Cathay Pacific, in which the dedicated staff of the different handling areas has been invited to submit slogans to portray Cathay’s spirit, the winner is a colleague from the check-in area who with the sentence “A smile speaks all languages!” well summarizes Carrier’s ideal. Cathay Pacific’s Station Manager with the staff at Malpensa congratulated the agent and the personnel for having hit the essence of the contest!View picture
Airport Handling receives and forwards with pleasure Qatar Airways Regional Manager's appreciation about the great results achieved by Malpensa for the period April-December 2016. Malpensa, in fact, occupies the first place within the Region (including Americas and South West Europe) where it reached and currently mantains the Platinum Station status. Qatar Airways wishes that the good quality level will continue for the forecoming months with always a special consideration for Safety, Security and Customer Care!
Airport Handling is proudly satisfied with the appreciation of Qatar Airways' Station Manager for the compliments received by two passengers flying onto QR 128 Malpensa - Doha last January 23rd. The Station Manager thanks for how customers can feel "courtesy, kindness and the professional and calm atmosphere of our Teams".
Airport Handling has been elected “Top performing large station 2016” by easyJet. Within the frame of the Spirit Awards, easyJet CEO Carolyn McCall congratulated Airport Handling and the Station for the excellent result that repays all the efforts put in place by everyone at Airport Handling in the last year.View picture