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IT
EN

WHO WE ARE

COMPANY PROFILE

"Progress is impossible without change, and those who cannot change their minds cannot change anything" - George Bernard Shaw

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September 1st, 2014 has seen a new beginning in airport ground services at both Milano Malpensa and Milano Linate. Airport Handling, the newly constituted player in the Milanese marketplace represents enhanced services for customers. For this ever evolving industry there is now a complete solution that maximizes cost effectiveness while also addressing to the specific expectations of Airlines and their passengers.

ORGANIZATION CHART

Organization Chart

WHO'S WHO

John Stewart Chairman
John Stewart

His extensive professional experience in public accounting, M&A, project finance, negotiations (acquisitions, disposals and mergers of many famous Companies) together with his roles in setting and implementing strategy, building business and managing all aspects of a professional services firm with 1200 people and 20 offices led him to acquire systemic skills and attitudes in management.

He served as Chairman or Managing Director of over 20 companies in the service sector and as a member of various Ernst & Young committees. Since October 2014 he is President of Airport Handling.

Alberto Morosi General Manager
Alberto Morosi

With over 23 years of background in ground handling activities, he's currently General Manager at Airport Handling for which start-up he hardly worked. Joining the airport operator in 1992, he spent his first few years in cargo warehouse and ground handling ramp operations functions.

His following ten years have been spent in leading positions in several operations departments in the ground handling. Such roles gave him a wealth of  experience.  Over the last six years, he served as Operations Manager showing very good attitudes. 

Lidia Lago Suardi Chief Financial Officer
Lidia Lago Suardi

With a degree in Economic and Social Sciences at Bocconi University in Milan, Lidia Lago Suardi experienced in Ground Handling business within several departments. Her very good attitudes and skills shown at Finance allowed her to take on various roles of responsibility as Financial Planning and Control Manager first, followed by International Affairs and Relationship Manager.

In the recent years, she was named Customer Service Manager within the Commercial Aviation area and, then, Head of Planning & Control. Currently, Airport Handling's board appointed her as Chief Financial Officer.

Maria Rosaria Pisano Chief Commercial Officer
Maria Rosaria Pisano

She graduated in Foreign Languages and Tourism Management at Università Cattolica in Milan and has been working in the aviation ground handling business since 1998 where her experience started from operations department. For eleven years, from 2002, she worked at a handler commercial department as contracts and sales key account and then became business development manager.

She is currently Chief Commercial Officer at Airport Handling where she was deeply involved in the start-up process. Her accountability covers both Linate and Malpensa Airports.

Paolo Toselli Head Of Operations
Paolo Toselli

Hired by the Airport Operator in 1982, he began as Ramp Agent and Load Controller, role in which he played for 10 years becoming then Supervisor and, later on, Airport Duty Manager. Thanks to the experience gained in operations, since 2009 he was named Operations Manager for Ramp Agents and Load Control activities.

In Airport Handling, in 2014 he was appointed as Air Side Manager comprehending, besides the aforementioned Ramp Agents and Load Control areas, Loading/Unloading and Baggage Handling System. Currently, he is Head Of Operations at Airport Handling.

Gian Carlo Grassini Chief Human Resources Officer
Gian Carlo Grassini

He joined Airport Handling in March 2017 after a significant HR experience in multicultural environments where he performed Senior HR Management roles within Utilities and Aerospace multinational companies, before being appointed Country HR Director for an IT world leader firm.

Before joining the HR professional family, he gained a strong ground handling operations experience at Milan Malpensa Airport thanks to his activity at the cargo warehouse, as Ramp Agent and Airside Supervisor. Graduated in Political Sciences, he achieved the European Master in Labor Sciences at Milan University.

QUALITY SERVICE

CERTIFICATE OF SUITABILITY

17 / 04 / 2014
Service provider of airport ground handling

ISAGO CERTIFICATE MALPENSA

26 / 05 / 2015
Airport Handling compliant to ISAGO requirements

ISAGO CERTIFICATE LINATE

26 / 05 / 2015
Airport Handling compliant to ISAGO requirements

QUALITY CERTIFICATE UNI EN ISO 14001:2004

07 / 09 / 2015
Planning coordination and provision of ground handling, passenger, baggage, cargo and aircraft services at Milano Malpensa and Milano Linate Airport.

QUALITY CERTIFICATE BS OHSAS 18001:2007

28 / 09 / 2015
Planning coordination and provision of ground handling, passenger, baggage, cargo and aircraft services at Milano Malpensa and Milano Linate.

QUALITY CERTIFICATE UNI EN ISO 9001:2008

26 / 07 / 2017
Design and planning of supply activities of airplanes ground handling

MOREOVER, OUR OFFER IS BASED PRIMARILY ON:

NEWS SECTION / HIGHLIGHTS

dnata named Ground Handler of the Year 2016 by Air Cargo News 26/04/2016

For the third year in a row, dnata was named Ground Handler of the Year by Air Cargo News. This award celebrates and recognises dnata’s contribution to the international cargo industry. The European focus of dnata goes on until 2014 and, in the last two years, it has more than doubled its presence in Europe passing from 4 to 10 stations and now handling, globally, 2.3 million tons of cargo. Moreover, through One Safety initiatives, dnata focuses on a behavioural-based approach to safety. As a result dnata is one of the world’s safest air services providers.

easyJet celebrates 10 years of Malpensa base 22/04/2016

Last week easyJet celebrated the first 10 years of Malpensa base. In the picture, from left to right side: Mr. Alberto Morosi - General Manager at Airport Handling, Mrs. Maria Rosaria Pisano - Commercial and Business Development Manager at Airport Handling, Mr. Marco Delvecchio - Malpensa Terminal 2 Front-line Manager, Mr. Giuseppe Bonetti - Regional General Manager Operations Italy and Greece at easyJet, Mr. Andrea Cutuli - Milan Ground Operations Manager at easyJet. These below the words of the CEO, Mrs. Carolyn McCall.

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"Another place we've made a real difference is Milan, where we celebrated another milestone this week: 10 years of our Malpensa base.  We've carried 50 million passengers in the last decade to and from Milan and linked the city to Europe by providing 60 routes to 20 countries and we employ more than 800 people. We recognised Milan's potential; we've invested significant amounts of resources into making it our second-largest base in Europe.

So again, we've contributed to the city and its growth. We celebrated all of this in a series of events throughout the week with press, corporate accounts, travel management companies and of course our crew during Milan Week, where we opened the #Milaneasy lounge in the heart of the events area - which I hear was absolutely amazing. You also might spot some members of our crew in our new marketing campaign.

On top of this, while in Italy, it's great news that we've announced we're extending the flight club program to Italian high value, high frequent flyers. So passengers will start receiving emails on that in the summer and inviting them to join the benefits of this program. So a big thank you to the Italian team whose one-team working has helped us show and celebrate our continued commitment in Milan."

 

Qatar Airways: gold award to Malpensa for the FY Apr15-Mar16 14/04/2016

Malpensa ended up Financial Year Apr15-Mar16 with a Gold award, which means to keep station KPI goals at 98% rate within Qatar Airways network. Qatar Local Station Manager express Carrier's appreciation for the excellent results achieved by Airport Handling's personnel and the good work done.

Singapore Airlines celebrates its 45 years in Italy 11/04/2016

With a great party in Rome, on April 6th, Singapore Airlines celebrated ita 45 years of presence in Italy, announcing an increase of both capacity and frequencies in Italy and confirming the strategic importance of our market towards the Carrier. Airport Handling is pleased to join the celebration! In the picture, Airport Handling top management together with Singapore Airlines' General Manager for the Italian market, Mr. Gerry Seah.

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dnata completes acquisition of 30% stake in Milan-based ground handler 24/03/2016

DUBAI, U.A.E – dnata, one of the world’s largest air services providers, has received Italian Anti-Trust Authority approval to acquire a 30 per cent share in Milan-based ground handler, Airport Handling SPA (AH). With the transaction with Airport Handling now complete, dnata has majority representation on the board through which it controls day-to-day operations. In addition, dnata also has a Call Option to acquire a further 40 per cent share. Having signed with Airport Handling in September 2015, approval from the Italian Anti-Trust now completes the transaction and marks a major milestone in this venture. “There are many synergies between AH and dnata, and I’m confident that our combined efforts will have a positive impact on the aviation landscape,” said Ross Marino, dnata’s Senior Vice President of International Airport Operations. “We have been really impressed with the way Airport Handling conducts business and are looking forward to our joint future” he added. Under the agreement with dnata, Airport Handling will retain its current name and employee terms will remain unaffected. “Benefiting from dnata’s expertise, the Airport Handling team is looking forward to further strengthen the quality of services that we offer in Milan’s airports and our prospects for both short and long term" said John Stewart, CEO of Airport Handling. Airport Handling, which was founded in 2014 and has 1,800 employees, operates passenger and ramp services at Milan’s two major airports, Malpensa (MXP) and Linate (LIN). dnata's investment in Airport Handling underscores its broader vision and commitment to the Italian market, where dnata already operates catering facilities at 22 airports.