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"Progress is impossible without change, and those who cannot change their minds cannot change anything" - George Bernard Shaw

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September 1st, 2014 has seen a new beginning in airport ground services at both Milano Malpensa and Milano Linate. Airport Handling, the newly constituted player in the Milanese marketplace represents enhanced services for customers. For this ever evolving industry there is now a complete solution that maximizes cost effectiveness while also addressing to the specific expectations of Airlines and their passengers.


Organization Chart


John Stewart Chairman
John Stewart

His extensive professional experience in public accounting, M&A, project finance, negotiations (acquisitions, disposals and mergers of many famous Companies) together with his roles in setting and implementing strategy, building business and managing all aspects of a professional services firm with 1200 people and 20 offices led him to acquire systemic skills and attitudes in management.

He served as Chairman or Managing Director of over 20 companies in the service sector and as a member of various Ernst & Young committees. Since October 2014 he is President of Airport Handling.

Alberto Morosi General Manager
Alberto Morosi

With over 23 years of background in ground handling activities, he's currently General Manager at Airport Handling for which start-up he hardly worked. Joining the airport operator in 1992, he spent his first few years in cargo warehouse and ground handling ramp operations functions.

His following ten years have been spent in leading positions in several operations departments in the ground handling. Such roles gave him a wealth of  experience.  Over the last six years, he served as Operations Manager showing very good attitudes. 

Lidia Lago Suardi Chief Financial Officer
Lidia Lago Suardi

With a degree in Economic and Social Sciences at Bocconi University in Milan, Lidia Lago Suardi experienced in Ground Handling business within several departments. Her very good attitudes and skills shown at Finance allowed her to take on various roles of responsibility as Financial Planning and Control Manager first, followed by International Affairs and Relationship Manager.

In the recent years, she was named Customer Service Manager within the Commercial Aviation area and, then, Head of Planning & Control. Currently, Airport Handling's board appointed her as Chief Financial Officer.

Maria Rosaria Pisano Chief Commercial Officer
Maria Rosaria Pisano

She graduated in Foreign Languages and Tourism Management at Università Cattolica in Milan and has been working in the aviation ground handling business since 1998 where her experience started from operations department. For eleven years, from 2002, she worked at a handler commercial department as contracts and sales key account and then became business development manager.

She is currently Chief Commercial Officer at Airport Handling where she was deeply involved in the start-up process. Her accountability covers both Linate and Malpensa Airports.

Gian Carlo Grassini Chief Human Resources Officer
Gian Carlo Grassini

He joined Airport Handling in March 2017 after a significant HR experience in multicultural environments where he performed Senior HR Management roles within Utilities and Aerospace multinational companies, before being appointed Country HR Director for an IT world leader firm.

Before joining the HR professional family, he gained a strong ground handling operations experience at Milan Malpensa Airport thanks to his activity at the cargo warehouse, as Ramp Agent and Airside Supervisor. Graduated in Political Sciences, he achieved the European Master in Labor Sciences at Milan University.

Paolo Toselli Head Of Operations
Paolo Toselli

Hired by the Airport Operator in 1982, he began as Ramp Agent and Load Controller, role in which he played for 10 years becoming then Supervisor and, later on, Airport Duty Manager. Thanks to the experience gained in operations, since 2009 he was named Operations Manager for Ramp Agents and Load Control activities.

In Airport Handling, in 2014 he was appointed as Air Side Manager comprehending, besides the aforementioned Ramp Agents and Load Control areas, Loading/Unloading and Baggage Handling System. Currently, he is Head Of Operations at Airport Handling.

Giovanni Ottaiano Head Of Cargo Operations
Gian Carlo Grassini

With more than twenty years experience in air-cargo warehousing operations in force to a leader Company in Italy where he covered the role of Operations Manager, he joined Airport Handling in December 2018 where currently he is appointed as Head Of Cargo Operations.

He graduated in Marketing and Enterprise Organization with a qualification in Labour relationships and achieved a second level master on Health, Safety and Environment Management at the University of Modena and Reggio Emilia.



17 / 04 / 2020
Service provider of airport ground handling


Valid till mar 2021
Airport Handling compliant to ISAGO requirements


26 / 05 / 2015
Airport Handling compliant to ISAGO requirements


Valid till mar 2022
Airport Handling compliant to ISAGO requirements


27 / 07 / 2018
Planning coordination and provision of ground handling, passenger, baggage, cargo and aircraft services at Milano Malpensa and Milano Linate Airport.


26 / 06 / 2018
Planning coordination and provision of ground handling, passenger, baggage, cargo and aircraft services at Milano Malpensa and Milano Linate.


26 / 07 / 2020
Design and planning of supply activities of airplanes ground handling



EasyJet Gold Star Lanyard bagde award to an Airport Handling's check-in agent 17/07/2015

Yesterday, July 16th, easyJet awarded a check-in agent at Malpensa airport, with the exclusive Gold Star lanyard badge as far as she particularly distinguished in the assistance to a passenger who, few minutes before departure realized to have left his wallet into the car hired at Terminal 1, helping him to get it back. in the assistance, she was helped by her off duty husband. Only 100 samples do exist of this particular lanyard badge. Therefore, Airport Handling is very proud that one of its check-in agents received it. Together with the lanyard, at the presence of the local Station Manager, she was given the letter signed by easyJet Head of Ground Operations Karen Kox with the compliments and thanks by the Carrier.

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Ethical code and organizational model ex Italian Law D.Lgs. 231/2001 30/06/2015

Within the continuous development course in place, the Company began a process of compliance to the requirements imposed by Italian Law 231/2001 about authorities’ responsibility in violations. Therefore, Airport Handling ratified both its Ethical Code and Organizational model while naming an Audit Committee with the aim of watching at the effectiveness and the update of the Organizational model itself. The model settles the information flow to the Audit Committee and the following e-mail address Codice.Etico@airporthandling.eu is now available for reference to all who consider to have advises about what in object.

Swiss International Air Lines: Milano Malpensa awarded as “Station of the Month” in May 2015 23/06/2015

Milano Malpensa resulted the best Station of the Month in Europe in May 2015 for the second time in the last six month. Swiss local Station Manager congratulated with Airport Handling staff for the excellent work done!

Mahan Air inauguration at Malpensa 17/06/2015

Here is the inauguration of Mahan Air flights handled by Airport Handling at Malpensa this morning!

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Contract renewals and new Carriers acquisition 08/06/2015

In the last days, Air France/KLM confirmed its trust to Airport Handling through the contract renewal that continues front-line cooperation at Linate airport. Great results even at Malpensa Airport, where Airport Handling customers' portfolio increases of two new acquisitions. On June 17th, in fact, Mahan Air - Iranian carrier - is going to start operations using A310 and A340 aircrafts twice a week full handled by Airport Handling. Finally, Sun Express, carrier already present at Malpensa but handled by a competitor, will be assisted by our organization starting from July 1st.