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"Progress is impossible without change, and those who cannot change their minds cannot change anything" - George Bernard Shaw

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September 1st, 2014 has seen a new beginning in airport ground services at both Milano Malpensa and Milano Linate. Airport Handling, the newly constituted player in the Milanese marketplace represents enhanced services for customers. For this ever evolving industry there is now a complete solution that maximizes cost effectiveness while also addressing to the specific expectations of Airlines and their passengers.


Organization Chart


John Stewart Chairman
John Stewart

His extensive professional experience in public accounting, M&A, project finance, negotiations (acquisitions, disposals and mergers of many famous Companies) together with his roles in setting and implementing strategy, building business and managing all aspects of a professional services firm with 1200 people and 20 offices led him to acquire systemic skills and attitudes in management.

He served as Chairman or Managing Director of over 20 companies in the service sector and as a member of various Ernst & Young committees. Since October 2014 he is President of Airport Handling.

Alberto Morosi General Manager
Alberto Morosi

With over 23 years of background in ground handling activities, he's currently General Manager at Airport Handling for which start-up he hardly worked. Joining the airport operator in 1992, he spent his first few years in cargo warehouse and ground handling ramp operations functions.

His following ten years have been spent in leading positions in several operations departments in the ground handling. Such roles gave him a wealth of  experience.  Over the last six years, he served as Operations Manager showing very good attitudes. 

Lidia Lago Suardi Chief Financial Officer
Lidia Lago Suardi

With a degree in Economic and Social Sciences at Bocconi University in Milan, Lidia Lago Suardi experienced in Ground Handling business within several departments. Her very good attitudes and skills shown at Finance allowed her to take on various roles of responsibility as Financial Planning and Control Manager first, followed by International Affairs and Relationship Manager.

In the recent years, she was named Customer Service Manager within the Commercial Aviation area and, then, Head of Planning & Control. Currently, Airport Handling's board appointed her as Chief Financial Officer.

Maria Rosaria Pisano Chief Commercial Officer
Maria Rosaria Pisano

She graduated in Foreign Languages and Tourism Management at Università Cattolica in Milan and has been working in the aviation ground handling business since 1998 where her experience started from operations department. For eleven years, from 2002, she worked at a handler commercial department as contracts and sales key account and then became business development manager.

She is currently Chief Commercial Officer at Airport Handling where she was deeply involved in the start-up process. Her accountability covers both Linate and Malpensa Airports.

Gian Carlo Grassini Chief Human Resources Officer
Gian Carlo Grassini

He joined Airport Handling in March 2017 after a significant HR experience in multicultural environments where he performed Senior HR Management roles within Utilities and Aerospace multinational companies, before being appointed Country HR Director for an IT world leader firm.

Before joining the HR professional family, he gained a strong ground handling operations experience at Milan Malpensa Airport thanks to his activity at the cargo warehouse, as Ramp Agent and Airside Supervisor. Graduated in Political Sciences, he achieved the European Master in Labor Sciences at Milan University.

Paolo Toselli Head Of Operations
Paolo Toselli

Hired by the Airport Operator in 1982, he began as Ramp Agent and Load Controller, role in which he played for 10 years becoming then Supervisor and, later on, Airport Duty Manager. Thanks to the experience gained in operations, since 2009 he was named Operations Manager for Ramp Agents and Load Control activities.

In Airport Handling, in 2014 he was appointed as Air Side Manager comprehending, besides the aforementioned Ramp Agents and Load Control areas, Loading/Unloading and Baggage Handling System. Currently, he is Head Of Operations at Airport Handling.

Giovanni Ottaiano Head Of Cargo Operations
Gian Carlo Grassini

With more than twenty years experience in air-cargo warehousing operations in force to a leader Company in Italy where he covered the role of Operations Manager, he joined Airport Handling in December 2018 where currently he is appointed as Head Of Cargo Operations.

He graduated in Marketing and Enterprise Organization with a qualification in Labour relationships and achieved a second level master on Health, Safety and Environment Management at the University of Modena and Reggio Emilia.



17 / 04 / 2020
Service provider of airport ground handling


Valid till mar 2021
Airport Handling compliant to ISAGO requirements


26 / 05 / 2015
Airport Handling compliant to ISAGO requirements


Valid till mar 2022
Airport Handling compliant to ISAGO requirements


27 / 07 / 2018
Planning coordination and provision of ground handling, passenger, baggage, cargo and aircraft services at Milano Malpensa and Milano Linate Airport.


26 / 06 / 2018
Planning coordination and provision of ground handling, passenger, baggage, cargo and aircraft services at Milano Malpensa and Milano Linate.


26 / 07 / 2020
Design and planning of supply activities of airplanes ground handling



Qatar Airways: Malpensa "Platinum Station" once again in October 15/11/2017

After the excellent result registered both in August and in September, once again in October, Malpensa station confirms as "Platinum Station" with respect to the performance related to Qatar Airways. The overall analysis (from Aprile) on which Airport Handling is measured positions the station at "Gold" level. Carrier's representative present at Malpensa once again congratulates Airport Handling for the attention and the quality its dedicated staff shows in any moment of ground handling assistance.

AirBridgeCargo confirms its trust to Airport Handling 10/11/2017

The Russian freighter Carrier AirBridgeCargo confirmed Airport Handling as ramp handling agent at Malpensa renewing the partnership for the incoming years. Airport Handling is proud to have the possibility to continue the assistance to the Carrier always poning more attention to the quality of the services offered to its Customers.

Airport Handling once again invited to the easyJet "Spirit Awards" 10/11/2017

Airport Handling has been invited for the fifth year in a row to participate in the easyJet “Spirit Awards” event that will be taken in Brighton next January 16th, 2018. Malpensa, in fact, results once again among the finalists of the "Ground Ops High Volume Station Performance Award". Airport Handling, in close cooperation with the Carrier, always hardly worked to achieve these great level placing it in the short list for such an important award. easyJet local Station Manager congratulates with the staff assisting Carrier’s flights for the work done inviting to prosecute with the same spirit and dedication even in the future.

NEOS renews the partnership with Airport Handling 08/11/2017

NEOS decided to reconfirm its trust to Airport Handling subscribing an important and pluriannual contract renewal for ground handling services to its flights at Milano Malpensa. The bond among the quality of the provided services, the resources and the GSE fleet allowed NEOS to seal and strengthen, once again, its relationship with Airport Handling.

Qatar Airways confirms Malpensa as "Platinum Station" both in August and in September 13/10/2017

The achievement of excellent performances in the peak months allowed Qatar Airways to attribute the "Platinum Station" level to Malpensa both in August and in September. The Carrier's staff present at Malpensa, with satisfaction, congratulates Airport Handling and all its staff daily assisting Carrier's flights inviting us to continue with the same dedication and care in the next months.