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- BAGGAGE SERVICE
"Progress is impossible without change, and those who cannot change their minds cannot change anything" - George Bernard Shaw
September 1st, 2014 has seen a new beginning in airport ground services at both Milano Malpensa and Milano Linate. Airport Handling, the newly constituted player in the Milanese marketplace represents enhanced services for customers. For this ever evolving industry there is now a complete solution that maximizes cost effectiveness while also addressing to the specific expectations of Airlines and their passengers.
His extensive professional experience in public accounting, M&A, project finance, negotiations (acquisitions, disposals and mergers of many famous Companies) together with his roles in setting and implementing strategy, building business and managing all aspects of a professional services firm with 1200 people and 20 offices led him to acquire systemic skills and attitudes in management.
He served as Chairman or Managing Director of over 20 companies in the service sector and as a member of various Ernst & Young committees. Since October 2014 he is President of Airport Handling.
With over 23 years of background in ground handling activities, he's currently General Manager at Airport Handling for which start-up he hardly worked. Joining the airport operator in 1992, he spent his first few years in cargo warehouse and ground handling ramp operations functions.
His following ten years have been spent in leading positions in several operations departments in the ground handling. Such roles gave him a wealth of experience. Over the last six years, he served as Operations Manager showing very good attitudes.
With a degree in Economic and Social Sciences at Bocconi University in Milan, Lidia Lago Suardi experienced in Ground Handling business within several departments. Her very good attitudes and skills shown at Finance allowed her to take on various roles of responsibility as Financial Planning and Control Manager first, followed by International Affairs and Relationship Manager.
In the recent years, she was named Customer Service Manager within the Commercial Aviation area and, then, Head of Planning & Control. Currently, Airport Handling's board appointed her as Chief Financial Officer.
She graduated in Foreign Languages and Tourism Management at Università Cattolica in Milan and has been working in the aviation ground handling business since 1998 where her experience started from operations department. For eleven years, from 2002, she worked at a handler commercial department as contracts and sales key account and then became business development manager.
She is currently Chief Commercial Officer at Airport Handling where she was deeply involved in the start-up process. Her accountability covers both Linate and Malpensa Airports.
He joined Airport Handling in March 2017 after a significant HR experience in multicultural environments where he performed Senior HR Management roles within Utilities and Aerospace multinational companies, before being appointed Country HR Director for an IT world leader firm.
Before joining the HR professional family, he gained a strong ground handling operations experience at Milan Malpensa Airport thanks to his activity at the cargo warehouse, as Ramp Agent and Airside Supervisor. Graduated in Political Sciences, he achieved the European Master in Labor Sciences at Milan University.
Hired by the Airport Operator in 1982, he began as Ramp Agent and Load Controller, role in which he played for 10 years becoming then Supervisor and, later on, Airport Duty Manager. Thanks to the experience gained in operations, since 2009 he was named Operations Manager for Ramp Agents and Load Control activities.
In Airport Handling, in 2014 he was appointed as Air Side Manager comprehending, besides the aforementioned Ramp Agents and Load Control areas, Loading/Unloading and Baggage Handling System. Currently, he is Head Of Operations at Airport Handling.
With more than twenty years experience in air-cargo warehousing operations in force to a leader Company in Italy where he covered the role of Operations Manager, he joined Airport Handling in December 2018 where currently he is appointed as Head Of Cargo Operations.
He graduated in Marketing and Enterprise Organization with a qualification in Labour relationships and achieved a second level master on Health, Safety and Environment Management at the University of Modena and Reggio Emilia.
Yesterday, March 28th 2017, Malpensa newly gave its welcome back to Air France and KLM at the presence of the Press, the Authorities, SEA Airport Operator and Barry ter Voert, Senior Vice President Europe of the Air France/KLM Group with an inaugural ceremony and the ribbon cutting at departure gate. For the first time in Italy with the Boeing 787 Dreamliner, the Carrier wanted to celebrate its coming back after years of absence from Malpensa allowing the guests to briefly visit the aircraft before leaving to Paris with passengers on board.View picture
Last Saturday, March 25th, in the occasion of Pope Francis' pastoral visit to Milan, Airport Handling assisted Pope's flight. In the picture, the moment when the Pope is about to get off the plane to meet the delegation of representatives of the Milanese Diocese arrived to greet him.View picture
Airport Handling proudly receives by Qatar Airways the communication of the results about performance in February. Malpensa continues its more than positive trend resulting contemporarily the only station to achieve the Platinum Station Level in the Region (that includes both Americas and South West Europe) and the First Platinum Station in the Carrier's network!
After the great results of the last months, Malpensa's trend as Top Performing Station continues even in January 2017 where it results the only Qatar Airways' station within the Region (including Americas and South West Europe) achieving the Platinum station Status. Airport Handling receives the appreciations of the local Station Manager extending them to all those who, in the different areas, work everyday to grant the maximum quality in handling the Carrier.
Within the “Coining our Vision” contest launched by Cathay Pacific, in which the dedicated staff of the different handling areas has been invited to submit slogans to portray Cathay’s spirit, the winner is a colleague from the check-in area who with the sentence “A smile speaks all languages!” well summarizes Carrier’s ideal. Cathay Pacific’s Station Manager with the staff at Malpensa congratulated the agent and the personnel for having hit the essence of the contest!View picture