SERVICES
Passenger Services
Administrative Functions and Front-line Services
Passenger Services
Departure
- Check-in / Boarding / Flight editing
- Denied Boarding process
- Gate check-in, management of up/downgrades and waiting list
- TWOVs and DEPU/A assistance
- Assistance to passengers in case of flight delayed, cancelled or interrupted
- Notification and process of claims made by Carrier's passengers
Arrival
- Arrival escort to passengers
- Lost & Found, delayed bags handling and information to pax
- Transfer desk and connection services
Representation, Administration and Supervision
- Arrival escort to passengers
- Lost & Found, delayed bags handling and information to pax
- Transfer desk and connection services
- UMNR assistance
Ramp Services
Ramp, Load and Flight Control
Ramp Services
- Marshalling at arrival or departure
- GSE positioning (Wheel-chocks, safety cones, GPU, ACU, ASU connection)
- Ramp to flight deck headset communications
- Safety measures: inspection at arrival and prior departure (walkaround)
- Moving of aircraft: wingwalkers
- Loading and unloading
- Passengers steps, flight deck steps and loading bridge positioning
- Offloading/loading, loads locking and lashing
- Bags, cargo and mail transportation
- Toilet and water services
- Storage of cabin material
- De-icing/Anti-icing services and snow/ice removal
- Arrangement for de-icing/anti-icing sequence
- Post de-icing check and communication to cockpit / Tactile check
Load control, communications & flight operations
- Load control
- Arrangement for de-icing/anti-icing sequence
- Post de-icing check and communication to cockpit / Tactile check
- Communications: message retrieval and process via EDI transactions
- Flight operations
- Coordination with Carrier's representatives in case of contingencies or anomalies affecting the operations
- Arrangement of meteorological documentation and aeronautical information for each flight
- Management of Operational Flight Plans according to Carrier's request
- Monitoring of Air Traffic Services and Carrier's slot time and VHF monitoring
- Briefing package to crew
- Fuel distribution form
- Support services
- ULD management and control
- Liaisons with fuel and catering suppliers
Baggage Handling
Baggage Handling
- Baggage sorting
- Bulk bags / ULDs / oversize bags / transfer bags management
- Crew baggage handling
Security services
- Screening of checked and transfer baggage
- Screening of mishandled baggage
Cargo and Mail Services
Cargo and Mail handling
- Cargo and mail delivery to and from warehouses
- Management of special shipments, diplomatic cargo, mail, co-mail and diplomatic mail
- Cargo documentation
Services provided by Third Parties
on behalf of Airport Handling
- Exterior cleaning
- Interior Cleaning
- Cabin dressing
- Crew administration
- Crew and passengers transportation
- Pushback
- Safety
- Safeguarding to special loads (i.e.: valuables, RRY...)
Equipment
- 20 CARGO LOADERS 7 TONS
- 7 CARGO LOADERS 14 TONS
- 8 CARGO LOADERS>= 20 TONS
- 1 K-LOADER
- 20 CLT8 LOADERS/TRANSPORTERS
- 5 FORKLIFTS
- 10 SHORT TOWED BELT LOADER
- 39 MEDIUM TOWED BELT LOADER
- 42 LONG BELT LOADER
- 35 PASSENGERS' STEPS AUTOMOTIVE
- 95 PASSENGERS' STEPS TOWED
- 12 PASSENGERS' STEPS TOWED BAE146
- 40 TRANSPORTERS 7 TONS
- 3 TRANSPORTERS 20 TONS
- 69 TRACTORS - DIESEL
- 95 TRACTORS - ELECTRIC
- 1 TRACTORS - HYBRID
- 11 AIR STARTER UNIT
- 14 AIR CONDITIONING UNIT
- 12 AIRCRAFT LAVATORY SERVICE VEHICLE
- 9 AIRCRAFT POTABLE WATER SERVICING VEHICLE
- 20 GROUND POWER UNIT
- 801 BAGGAGE CARTS (BULKY BAGS)
- 663 10FT CARTS
- 457 DOLLIES AKH/LD3
- 82 DOLLIES LD8
- 43 20FT CARTS
- 5 DOLLIES LD6
Handled Aircrafts
Below the cluster of aircrafts families regularly assisted. Our staff is trained in order to handle operations of all aircrafts' type both in passengers and cargo configurations.
- DORNIER
- SAAB 2000
- ATR
- CRJ
- EMBRAER
- F100
- BOEING B737/B738
- MD-80
- AIRBUS A319/A320/A321
- AIRBUS A220/A221
- BOEING B757
- AIRBUS A310
- BOEING B767
- BOEING B777
- BOEING C17 GLOBEMASTER
- LOCKHEED C130
- ALENIA C27
- MD-11
- BOEING B787
- AIRBUS A300
- AIRBUS A300-600
- AIRBUS A330
- AIRBUS A340
- BOEING B747
- AIRBUS A380
- ANTONON AN12, AN124, AN225
Known Departures Control and Load Systems
- ALTEA (Ground Handler DCS)
- ALTEA (Company DCS)
- AS Connect
- ASTRA
- eRES
- SABRE
- SITA
- TROYA
- I-PORT RES 2
- IFLY
- AXS CONTROL
- WAB2GO
- TRAVELSKY
- SNAPP
- DELTATERM
- AFFINITY
- GONOW
- WINLOAD (load control)
- UNISYS (load control)
Staff Training
All our staff is well prepared based on the following training courses and recurrent training.
- Airport Handling Training program has been implemented according to IATA AHM 1110 requirements, EU. Regulation n. 139/2014 and Airport Operator Regulations in order to perform ground operational functions safely and efficiently
- The Training Manual is an essential part of Airport Handling Ground Operations Manual so to be compliant to ENAC (Italian National Civil Aviation Authority) regulation to act as “Certified provider of ground assistance services”. The Manual is approved both by ENAC and Airport Airport Operator
- Training syllabus and Training material comply to ISAGO standards
- All Airport Handling staff involved in ground handling operations have to successfully complete all full initial and recurrent training modules as per any functional task
- Recurrent on competence for front-line and air-side personnel according to ISAGO requirements every 36 months
- Dangerous Goods Regulations courses for all operators according to ICAO/IATA/ENAC Regulations with recurrent training every 24 months
- Airport Driving Licence for all air-side operators with a 4 year validity and a recurrent training every 24 months for green licence in accordance to EU Regulation n. 2018/139.
- Human Factor, SMS according to IATA AHM/IGOM, DOC ICAO 9859-SMM, EU Regulation n. 2018/1139 and Airport Operator Regulations. Recurrent training every 36 months.
- Air-side Safety and Air-side Safety Plus (including Safety net) for air-side staff with recurrent training every 24 months
- Training on Centralized infrastuctures with internal trainers certified by the Airport Operator with recurrent training every 24 months
- Refreshment training for long absence for air-side staff off service more than two months
- Radioprotection for air side personnel according to Italian Law 101/2020 with recurrent every 36 months
- PRM - according to what expressly indicated by EC Regulation n. 1107/2006 and by ENAC Circular GEN 02A with recurrent every 24 months
- Initial Customer care module and related recurrent every 36 months for front line staff
- GDPR online for front-line staff, managers and administration staff with notice to all personnel
- Security Awareness Training PNS (National Security Plan) for operators with access to sensitive areas according to EC Regulation n. 300/2008, EU Regulation n. 2015/1998, SEC-05A and ENAC Regulations Recurrent is planned according to the ENAC Security Training Manual
- Italian Law D.Lgs.81/08 mandatory courses for each operator with recurrent planned according to the law
- Firefighing Training to staff in compliance to the fire risk classification depending on the role with recurrent planned according to D.lgs 81/08
- Staff is trained according to the categories of GSE and depending on the role as per IATA requirements with recurrent every 36 months
