Passenger support

Baggage service

Contacts, instructions for receiving mishandled baggage, rules for collecting baggage at the airport and information request form.

08-18

Call center operator

Available from 08.00 to 18.00

07-21

Baggage collection

At the airport from 07.00 to 21.00

Delayed baggage

If you do not receive your baggage.

  1. If you do not receive your baggage, before leaving the baggage reclaim area, please report to the Lost Baggage Office.
  2. An operator will issue the Delayed Baggage Report and provide useful contacts.
  3. The call center operates 24 hours a day at +39 (0) 258581285. Use the PIN code given at the counter.
  4. To check the status of your file online, enter the PIN code provided by the Baggage Service Office.
  5. If your baggage is not localized after 5 days, contact your airline customer care office.

For further information, read the ENAC Passengers' Rights Charter. Open PDF

Airport collection

Documents to bring with you.

If you collect your baggage in person

  • Delayed Baggage Report (PIR) issued at the airport.
  • Your ID card or passport.

If you delegate another person to collect your baggage

  • Copy of the Delayed Baggage Report.
  • Delegation signed by the owner of the file.
  • Copy of the owner's ID card or passport.
  • Delegate's own ID card or passport.

Your record

Check the status of your file.

Enter the PIN code delivered by the Baggage Service Office.

Baggage search

Information request