Passenger support
Baggage service
Contacts, delayed baggage steps, airport collection rules and an information request form.
Call center operator
Available from 08.00 to 18.00
Baggage collection
At the airport from 07.00 to 21.00
Delayed baggage
What to do before leaving the arrival area.
- Before leaving the arrival area, please report to the Baggage Service Office.
- An operator will issue the Delayed Baggage Report and provide useful contacts.
- The call center operates 24 hours a day at 0039 0258581285. Use the PIN code given at the counter.
- To check the status of your file online, enter the PIN code provided by the Baggage Service Office.
- If your baggage is not localized after 5 days, contact your airline customer care office.
For further information, read the Charter of Passenger Rights. Open PDF
Airport collection
Documents to bring with you.
If you collect your baggage
- Delayed Baggage Report (PIR) issued at the airport.
- Your ID card or passport.
If someone else collects it
- Copy of the Delayed Baggage Report.
- Delegation signed by the owner of the file.
- Copy of the owner's ID card or passport.
- Delegate's own ID card or passport.
Your record
Check the status of your file.
Enter the PIN code delivered by the Baggage Service Office.
Baggage search